NAMI Helpline

Help is just a call away


NAMI HELPLINE – 1-866-399-NAMI (6264)

Hours Daily, 9AM – 9PM with 24/7 message service

NAMI Bucks County PA’s HelpLine assists callers with locating support groups and educational programs, accessing information on the mental health system, and finding general information about mental illness. Please note: We do not offer therapy, medical or legal advice, or crisis services. We are also unable to furnish referrals or specific names of therapists, counselors, or doctors.

What To Do In An Emergency or Crisis

No one wants to experience a crisis, but they do happen. Fortunately, there are people and organizations willing and able to help. Use these resources if you or someone you know is experiencing a crisis. It’s important to identify the correct options and seek help quickly in a crisis situation.

In An Emergency

If you or a loved one is in immediate danger calling 911 and talking with police may be necessary. It is important to notify the operator that it is a psychiatric emergency and ask for an officer trained in crisis intervention or trained to assist people experiencing a psychiatric emergency.

In A Crisis

National Suicide Prevention Lifeline – Call 800-273-TALK (8255)

If you or someone you know is in crisis—whether they are considering suicide or not—please call the toll-free Lifeline at 800-273-TALK (8255) to speak with a trained crisis counselor 24/7.

The National Suicide Prevention Lifeline connects you with a crisis center in the Lifeline network closest to your location. Your call will be answered by a trained crisis worker who will listen empathetically and without judgment. The crisis worker will work to ensure that you feel safe and help identify options and information about mental health services in your area. Your call is confidential and free.

Crisis Text Line – Text NAMI to 741-741

Connect with a trained crisis counselor to receive free, 24/7 crisis support via text message.

National Domestic Violence Hotline – Call 800-799-SAFE (7233)

Trained expert advocates are available 24/7 to provide confidential support to anyone experiencing domestic violence or seeking resources and information. Help is available in Spanish and other languages.

National Sexual Assault Hotline – Call 800-656-HOPE (4673)

Connect with a trained staff member from a sexual assault service provider in your area that offers access to a range of free services. Crisis chat support is available at Online Hotline. Free help, 24/7.

Bucks County Crisis Lines

  • Bucks Crisis Hotline: 1-800-499-7455 (24/7 Availability)
  • Upper Bucks: 215-257-6551
  • Central Bucks: 215-345-2273
  • Lower Bucks: 215-785-9765
  • Children’s Mobile Crisis: 1-877-435-7709

Preparing For A Possible Crisis

Taking steps to prepare for the possibility of a crisis can help you act quickly, ease your mind and lessen the impact if a crisis situation does occur. Understanding the differences between mental health crisis services and how to access them are a vital step towards being prepared. Your local NAMI can help you locate these services in your community.

A  crisis plan is a document that contains important information and outlines how to respond to a crisis situation. Many healthcare providers require patients to create a crisis plan that include:

  • phone numbers of mental health professions, family members and friends
  • a list of current prescription medications, doses and diagnosis
  • any history of suicide attempts, psychosis or drug use history
  • triggers and coping mechanism that have helped in the past