Resources
Resources
NAMI Bucks HELPINE: 1-866-399-NAMI (1-866-399-6264)
MENTAL HEALTH CRISIS 1-800-499-7455
Upper Bucks 215-257-6551
Central Bucks 215-345-2273
Lower Bucks 215-785-9765
BUCKS COUNTY MENTAL HEALTH BASE SERVICE UNITS:
Lenape Valley Foundation: 215-345-5300 www.lenapevf.org
Penndel Mental Health Center: 215-752-1541 www.penndelmhc.org
Penn Foundation: 215-257-6551 www.pennfoundation.org
Lenape Valley PACT – The phone number is 215-343-7696, ext. 5027 and the fax # is 215-343-3819.
Bucks County Resources
Voice and Vision
Conducts face-to-face interviews, focus groups, telephone surveys and mailed surveys for adults and children in order to improve people’s quality of life and the quality of services in the county. Voice and Vision takes stories of hope and resiliency into the community at various businesses, healthcare facilities, clubs, schools and organizations. College Plus Helping people who have a diagnosis of mental illness go to and be successful in college through a peer support approach. Peer Support – Peer Companionship initiative at Norristown State Hospital, peer support networking within Voice and Vision for successful employment, outreach to people not connected in services.
Voice and Vision, Inc
600 Louis Dr. Suite, 106
Warminster, PA 18974
Click here for directions
Phone Number:
1-800-734-5665
email us:
mailbox@voiceandvisioninc.org
Suicide Prevention 1-800-suicide (784-2433) 1-800-499-7455
Bucks County Websites:
The Bucks County website has a lot of helpful information
including information about social service departments in Bucks
County. We provided some of the numbers (below) of the
primary departments in Bucks County. Please find more
information by going to:
www.bucks.pa.networkofcare.org a brand new website that
provides much information and many links to local, regional and statewide information.
www.buckscounty.org, then click on the link “Government”,
then click on the link “Departments”.
Area Agency on Aging: 215-348-0510
Elder Abuse Hotline:1-800-243-3767
Children and Youth Social Services Agency: 215-348-6900
24 Hour Child Abuse Reporting Hotline: 1-800-932-0313
United Way of Bucks County
215-949-1660 X15 www.uwbucks.org Great resource directory. Available on line or mailed out for a small fee.
Bucks County Council on Alcohol and Drug Dependence
1-800-221-6333 www.bccadd.org Mission is to reduce the impact of addiction through prevention, consultation, education, advocacy, assessment, intervention and treatment services.
PRO-ACT (Pennsylvania Recovery Organization – Achieving Community Together)
Bucks County: 215-345-6644 www.proact.org
1-800-221-6333 Alcohol and other drug information recovery
support line.
LIFE (Living In Family Environments)
1-888-442-1590 www.lifeinbucks.org Information and resources; children and adolescent family support; and case management.
BEHAVIORAL HEALTH (D&A and MENTAL HEALTH) MANAGED CARE ORGANIZATION:
For people in Bucks County who have the access card
Magellan Behavioral Health: 1-877-769-9784
TDD: 1-877-769-9785
RESOURCES FOR SOUTHEASTERN PA COUNTIES
Introduction to Services for Individuals with Mental Illness and their Family Members
in Southeastern Pennsylvania
Prepared by Southeastern Pennsylvania affiliates of NAMI (National Alliance on Mental Illness)
April, 2014
This document summarizes the types of services available and provides information about how to find available services. The specific services available to you will depend on the county you live in, whether you are seeking services for an adult or a child or teenager, and the type of insurance you have.
Because of the complexity and variability of available services, we encourage you to call one of the help numbers (listed in section 2) to talk with a knowledgeable individual who can help you find the resources that will best serve your needs. You may need to call more than one office and consult more than one website to get all the information you need – we encourage you to be persistent!
- Major Categories of Services for Individuals with Mental Illness and their Family Members
| Type of Service | Recommendations for Finding and Accessing This Service |
| Crisis intervention (crisis numbers; crisis centers; mobile crisis teams) | – Call 911 if there is an immediate danger of physical harm.– Otherwise, call county crisis numbers:
Bucks County 800-499-7455 Chester Cty 610-280-3270 or 877-918-2100 Delaware County 855-889-7827 Montgomery Cty 610-279-6100 Philadelphia Cty 215-686-4420 – You can also call one of the national hotlines to be referred to the closest crisis center (800-SUICIDE (800-784-2433) or 800-273-TALK (8255)) |
| Psychiatric inpatient (including extended acute-care facilities; 23 hour crisis beds) | – Call one of the Help Lines listed in the next section. |
| Outpatient treatment, including partial hospitalization, day programs, support groups, warm lines, psychiatric rehabilitation services, case management, intensive case management, peer support services, community support and individual therapists | – Call one of the Help Lines listed in the next section.– Consult the Resource Guides listed in section 3. |
| Benefits (e.g. SSI, SSDI, Medicaid and Medicare) | – See info summarized in http://namipamainline.org/info-resources/how-to-get-services/ |
| Advocates to help when there is a problem with access to or quality of services | – Mental Health Association of Southeastern Pennsylvania (MHASP) has advocacy services (215-751-1800; www.mhasp.org)– PA Health Law Project gives free help to people when their Medicaid and Medicare services are not working well for them (215-625-3990; www.phlp.org). |
| Legal issues | – Call one of the Help Lines listed in the next section.– For criminal justice, see info summarized in http://namipamainline.org/info-resources/criminal-justice-resources/
– PA Institutional Law Project gives legal assistance to consumers in hospitals and prisons (215-925-2966; www.pailp.org). – Disability Rights Network the Pennsylvania (http://www.drnpa.org/) |
| K-12 schooling, transition to college, transition to independent living | – Call one of the Help Lines listed in the next section.– PLAN of PA (Planned Lifetime Assistance Network) provides fee-for-service help with the transition to independent living (610-687-4036; www.planofpa.org) |
| Employment and volunteering | – Call one of the Help Lines listed in the next section.– Consult the Resource Guides listed in section 3. |
| Social opportunities and support groups for individuals with mental illness | – Call one of the Help Lines listed in the next section.– Consult the Resource Guides listed in section 3. |
| Support and respite services for family members | – Call one of the NAMI affiliate Help Lines or MHASP; inquire about Family-to-Family education and support program, support groups, and help in resolving individual problems |
- Help Lines and Warm Lines (forcrisis lines,see page 1)
| County | Help Lines (provide information about resources and help with problem solving) | Warm Lines (provide support) |
| Bucks | – NAMI (866-399-6264; www.namibuckspa.org)– County Department of Mental Health/Developmental Programs (215-444-2800; http://www.buckscounty.org/government/humanservices/MHDP )
– 211 for general social services |
215-896-9717 |
| Chester | – NAMI (484-947-5643 or 267-251-6240; www.nami.org/sites/NAMIPAChesterCounty or www.NAMIpaMainLine.org)– County Office of Mental Health (610-344-6265; http://www.chesco.org/index.aspx?nid=615)
– 211 for general social services |
866-846-2722 |
| Delaware | – NAMI (610-623-0071 or 267-251-6240; www.nami.org/sites/NAMIPA-DelawareCountyChapter or www.NAMIpaMainLine.org)– County Office of Behavioral Health (610-713-2365;
www.co.delaware.pa.us/humanservices/obh/behavhealth.html) – 211 for general social services |
855-464-9342 |
| Montgomery | – NAMI (215-361-7784; www.nami-montcopa.org)– County Behavioral Health Department (610-278-3642; http://www.montcopa.org/index.aspx?nid=1219)
– Navicates for general social services (can be accessed by calling the numbers or visiting the offices listed at http://www.montcopa.org/communityconnections |
855-715-TALK (8255) |
| Philadelphia | – NAMI (267-687-4381 or 215-548-2620; philadelphia.nami.org )– Mental Health Association of Southeastern Pennsylvania (MHASP) (215-751-1800; www.mhasp.org)
– County Office of Mental Health (215-685-5400; http://dbhids.org/office-of-mental-health/) – 311 for government services (215-686-8686; http://www.phila.gov/311/) – 211 for general social services |
… |
- Online Guides to Resources
- Guides to Publicly Funded Mental Health Services
Bucks County
– Department of Mental Health/Developmental Programs (http://www.buckscounty.org/government/humanservices/MHDP)
– Magellan Member Handbook (http://magellanofpa.com/media/157315/pa%20member%20handbook_all%20counties_jan%202012.pdf or for Spanish language version http://magellanofpa.com/media/157318/pa%20member%20handbook_all%20counties_sp_jan%202012.pdf)
Delaware County
– for adults (http://www.co.delaware.pa.us/humanservices/obh/adultdirectorycompleteoct06.pdf; see the index at the end)
– for children (http://www.co.delaware.pa.us/humanservices/childrendirectory1012.pdf).
– Magellan Member Handbook (http://magellanofpa.com/media/157315/pa%20member%20handbook_all%20counties_jan%202012.pdf or for Spanish language version http://magellanofpa.com/media/157318/pa%20member%20handbook_all%20counties_sp_jan%202012.pdf)
Chester County
–general introduction to mental health services (http://www.chesco.org/DocumentCenter/View/11020)
– introduction to services for adults (http://www.chesco.org/DocumentCenter/View/15748)
–searchable service directory (http://www.referweb.net/chesco/Subcategory.aspx?;;0;;N;0;104559;Substance%20Abuse%20and%20Mental%20Health%20Services).
Montgomery County
–Mental Health System Brochure (http://www.montcopa.org/DocumentCenter/View/5104)
– Roadmap to Recovery – Adult Mental Health Services Guide, which provides much more complete information (http://magellanofpa.com/media/780693/roadmap_to_recovery_adult_mh_guide_march_2014.pdf )
– Montgomery County Community-based Supports and Services for families and children (http://magellanofpa.com/media/311973/montco_supports___services_winter_2012.pdf or http://magellanofpa.com/media/752067/montco_child_mh_directory_spanish_feb_2014.pdf
– Magellan Member Handbook (http://magellanofpa.com/media/157315/pa%20member%20handbook_all%20counties_jan%202012.pdf or for Spanish language version http://magellanofpa.com/media/157318/pa%20member%20handbook_all%20counties_sp_jan%202012.pdf)
Philadelphia County
– Community Behavioral Health, http://dbhids.org/assets/Forms–Documents/CBH/Member-Handbook-2009-English.pdf
- Comprehensive Resource Guides
– Resource Guide includes sections on behavioral health services, benefits, health insurance, legal issues, schooling, employment, volunteering, housing, transportation, social opportunities and support groups for Delaware, Chester and Montgomery counties (http://namipamainline.org/info-resources/resource-guide/).
– Network of Care websites provide information on a variety of services for people with mental illness, including Medicaid and Medicare providers. (See also listings of Medicaid and Medicare providers in the final section.)
- Bucks http://bucks.pa.networkofcare.org/mh/
- Chester http://chester.pa.networkofcare.org/mh/
- Delaware http://delaware.pa.networkofcare.org/mh/
- Montgomery http://montgomery.pa.networkofcare.org/mh/
- Philadelphia http://philadelphia.pa.networkofcare.org/mh/#
– 2-1-1 SEPA online provides information on health and human service programs to find resources like food pantries, emergency shelters, transportation, health clinics, rent or utility assistance, legal help, and more in Bucks, Chester, Delaware, Montgomery and Philadelphia Counties. (http://www.211sepa.org/)
- Finding a Mental Health Care Provider
– Medical Assistance Providers in Pennsylvania, by county, by service
(http://www.dpw.state.pa.us/searchforprovider/humanservicesproviderdirectory/index.htm)
– Medicare providers (http://www.medicare.gov/physiciancompare/search.html)
– For a referral to a psychiatrist, call 888-35-PSYCH (77924).
– For a referral to a psychologist, call 800-964-2000 and, following the automated instructions and press the number 1.
– For a helpful summary of HIPPA regulations to facilitate communication with a mental health care provider, see http://www.hhs.gov/ocr/privacy/hipaa/understanding/special/mhguidance.html.
NAMI PA Montgomery County website
Depression and Bipolar Support Alliance http://www.dbsalliance.org/index.html
FREE – SELF-HELP BOOKLETS PROMOTE RECOVERY FOR PEOPLE WITH MENTAL ILLNESSES – Techniques to help reduce the effects of trauma, make lifestyle changes to positively affect emotional well-being, and build strong relationships are a few of the issues addressed in a series of new self-help guides developed to help people with psychiatric disabilities. The guides are being offered by the Substance Abuse and Mental Health Services Administration (SAMHSA), a public health agency within the U.S. Department of Health & Human Services. Call SAMHSA’s Clearinghouse to obtain your free copies – 1.800.789.2647; TTY 301.443.9006 or log-on at www.samhsa.gov
http://www.bazelon.org The Bazelon Center for Mental Health Law is a national legal advocate for people with mental disabilities. Through precedent-setting litigation and in the public policy arena, the Bazelon Center works to advance and preserve the rights of people with mental illnesses and developmental disabilities.
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KNOWHOW – NAMI for Consumers– NAMI National has a web/e-mail community of NAMI consumer members throughout the country. This is an electronic forum for the sharing of support and information among consumer members of the National Alliance on Mental Illness. To subscribe, send an e-mail to: knowhow-request@maelstrom.stjohns.edu Include: your full first and last name, your state of residence and NAMI affiliation (Bucks County), a statement to the effect that you identify as a “primary consumer” of mental health services. orcontact Ray Federici, e-mail xroads97@hotmail.com and let him know you want to join. Ray also established a similar web-based community for NAMI PA consumer members. Contact Ray via e-mail to join either or both.
The NAMI National website has a useful capability to search for info on Illnesses, treatment options, medications and user communities. To use it, go to: http://www.nami.org/Template.cfm?Section=Search&Template=/Search/Search.cfm
Community Support Program (CSP)
The Community Support Program (CSP) is a coalition of people concerned about the range and quality of public mental health services, basic life opportunities, level of community support and the overall quality of life for persons with a mental illness in the Bucks County area.
For info contact Joyce Schug 215-442-0760.
RECOVERY, Inc. http://www.recovery-inc.com/ Recovery, Inc. is a self-help mental health program based on the work of neuropsychiatrist, the late Abraham A. Low, M.D. Recovery, Inc.is non-profit, non-sectarian and completely member managed. Recovery Inc., has been active since 1937 and we have groups meeting every week around the world. To find a meeting in the Delaware Valley, http://www.recovery-inc.com/meetings/northeast.html#pennsylvania Telephone: 312-337-5661 or e-mail 155@recovery-inc.org
http://parentsmedguide.org a new resource center developed by the American Psychiatric Association (APA) and the American Academy of Child & Adolescent Psychiatry (AACAP) for parents and caregivers of children and adolescents with depression.
CONTACT Bucks County http://www.contactbuckscounty.org/is a non-profit, United Way agency that provides free telephone helpline services to the residents of Greater Philadelphia.
Lower Bucks 215-547-1889 or 215-355-6000
Central Bucks 215-340-1998
Upper Bucks 215-536-0911
Main Line & Delaware County 610-649-5250
Philadelphia Area 888-855-5525
TELECOMMUNICATIONS RELAY SERVICES
Please inform all of your staff, especially staff that “greet” the public, receptionists, intake, medical records, etal about Verizon’s Telecom-munications Relay Service.
The PA Telecom-munications Relay Service (TRS) allows people who are deaf, hard of hearing, deaf-blind, or speech disabled to communicate with anyone using a regular telephone.
This is done by using a keyboard machine called a text telephone (TTY) to send messages over the telephone network.
A Communications Assistant reads the typed message of the TTY user to a person using a regular telephone.
The Communications Assistant types the response of the regular telephone user to the TTY user.
All calls are handled with strictest confidentiality
Call 711 or 1-800-654-5984 to access this service
Call 1-800-855-2884 to access this service in Spanish
TRS is available 24/7.
People who do not have a TTY machine can reach TRS by dialing either 711 or 1-800-654-5988 or in Spanish 1-800-855-2885.
People who are deaf, hard of hearing, deaf-blind or speech disabled may qualify for telecom-munication devices to help them with telephone services.
Devices include TTY, Amplifier, Telebraille, Voice-carryover TTY, TTY with large visual display.
Contact:
PA Statewide Independent Living Council
108-110 North Second Street
Harrisburg, PA 17101-1401
1-866-542-3788 (voice)
1-800-440-0347 (TTY)
you can go onto the PA Public Utility Commission’s website to find out more information
http://puc.paonline.com/telephone/TRS/TRS_default.html
Also, Milestones has a Deaf Services Center in Glenside. Milestones has a Partial Hospitalization Program, Intensive Case Management, Residential (housing) and interpreter services. They can be reached at 215-884-5566. Treatment Services and ICM are in Magellan (HealthChoices) network for Bucks County
People with severe mental illnesses also are sometimes jailed because their families find it is the most expedient means of getting the person into needed treatment.
Read more on the criminalization of people with severe mental illnesses on the website of the Treatment Advocacy Center: http://psychlaws.org/